vm789's Privacy Policy

vm789 is an online betting and casino platform operating for players in Bangladesh. This Privacy Policy ("Policy") applies to the vm789 website and all services connected to it. When you open an account, log in, or use any service on our platform, you are considered to have agreed to the terms of this Policy.

We take the protection of your personal information very seriously. Using SSL encryption technology, we ensure that your information remains secure at all times. This Policy will clearly inform you about what data is collected, why it is collected, how it is used, and under what circumstances it may be shared with third parties.

In the event of changes to this Policy, vm789 will provide reasonable advance notice. Continued use of the platform after any changes will be considered acceptance of the updated Policy.

2.1 Information You Provide Directly

Information you provide to us yourself includes:

• Full name and date of birth (for age verification — our services are only for those aged 21 or above)
• Email address and mobile number
• Payment details such as bKash, Nagad, or Rocket account information
• Copies of identity documents (may be required during KYC verification)
• All communications sent by you via live chat or email

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Page visit times, session duration, and navigation paths
• Data collected through cookies and similar tracking technologies
• Betting history, win/loss records, and transaction details

vm789 never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: With mobile financial service providers such as bKash, Nagad, and Rocket — only the information necessary to complete transactions.
• Technology & Hosting Partners: Technology service providers we work with contractually to operate the platform are bound by strict confidentiality agreements.
• Legal Obligations: If we are legally required to provide information by order of a court or competent authority.
• Fraud & Abuse Prevention: With relevant authorities to assist in investigations of fraud, money laundering, or abuse.

We ensure that any third party follows security measures consistent with our privacy standards.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. vm789 uses cookies to remember your login status, personalize your experience, and monitor platform performance.

5.2 Types of Cookies

• Essential Cookies: Required for login, session management, and security — these cannot be disabled.
• Functional Cookies: Help remember your language preferences, display settings, and similar choices.
• Analytics Cookies: Used to understand traffic patterns and improve service quality.

You can reject or delete non-essential cookies at any time from your browser settings. However, doing so may limit some functionality of the platform.

vm789 follows industry-standard technology and processes to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data transferred between your browser and our servers is fully encrypted.
• Secure Data Storage: Personal information is stored on protected servers with multiple layers of security to prevent unauthorized access.
• Access Controls: Only authorized personnel can access user information, and all access is logged.
• Regular Security Reviews: Our systems undergo regular security testing to identify and address potential vulnerabilities.
• Two-Factor Authentication (2FA): Two-factor authentication is available for additional account security.

Please note that no transmission of information over the internet is 100% secure. If you believe your account has been compromised in any way, contact us immediately at [email protected].

vm789 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected or to comply with applicable legal obligations.

• Active Accounts: All relevant information is retained while the account remains active.
• After Account Closure: Financial transaction records and identity verification documents may be retained for the legally required period.
• Log Data: Server logs and activity records are kept for a limited period, then securely deleted.
• Marketing Communications: If you withdraw your consent, your information will be removed from marketing lists within a reasonable time.

As a vm789 user, you have the following rights regarding your own information:

vm789 strictly refrains from providing services to anyone under the age of 21. We do not intentionally collect any information from minors. If we become aware that a minor has registered on our platform, we will immediately suspend that account and delete the collected information in accordance with the law.

If you believe a minor is accessing our platform, please notify us immediately at [email protected].

vm789 reserves the right to update this Privacy Policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page
• Send a notification of the changes to your registered email address
• Display a special notice on the platform

Continued use of the platform after an update will be considered acceptance of the revised Policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us through the following:

We will try to process any privacy-related requests as quickly as possible. vm789 values your trust and is committed to protecting your personal information.